We previously saw patients either in the Duchy Hospital Truro or Nuffield Health Hospital in Plymouth. The COVID-19 emergency meant that we lost access to the hospitals in March 2020. We have been offering consultations by telephone or secure video throughout the pandemic. Some of the doctors will still only be able to offer remote consultations because of their geographical base. Increasingly we have been able to see some patients face to face in temporary consulting facilities here in St Erme. This capacity will increase dramatically when the new building is available.
Regardless of how we talk to you we will provide enough time and will listen. We will see all age groups but the under 18’s must be accompanied by a parent or guardian. Please tell us if you have communication difficulties and bring a translator if English is not your first language and this would help you. Please tell us in advance if stairs are a difficulty for you. Our building has flat access throughout the ground floor, but we have two first floor consulting rooms.
We can only offer private prescriptions but can arrange dispensing and delivery. We can arrange blood tests throughout the UK as well as urine tests, swabs, ECGs etc at our base in St Erme. We can refer for imaging, specialist opinions and other services.
What can we offer?
We offer time that is not often available in NHS settings, experience and an extended opportunity to discuss your concerns. The opinion provided is that of the doctor you see. We cannot arrange NHS services on your behalf and cannot expect the NHS to act on our recommendations, though this may happen…
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Face to face consultation requirements
At St Erme Medical we follow guidance regarding the separation of patients, use of PPE, handwashing, and general cleaning. All team members have accepted vaccination in their respective cohorts.
We are prepared to offer a face-to-face service for patients who can reassure us that they have a very low risk of carrying coronavirus.
This means having practiced social distancing in accordance with HM Government advice and having no known contact in the last 14 days with someone who recently tested positive.
AND
- Do not have a temperature
- Do not have a cough
- Do not have a loss of smell/taste
AND
- Have not had any of these symptoms in the last 10 days
Patients will be asked to use hand sanitiser on entry to the building.
Patients will be asked to wear a face covering even if vaccinated.
Patients will be seen alone unless they need a translator or other assistance with communication.